Return & Refund Policy
30-Day Returns
You may request a return within 30 calendar days of receiving your product.
We offer free return shipping for all products returned in accordance with this policy, including furniture and other large items.
The 30-day period is the window for submitting your return request. Once your request is reviewed, we will provide the return instructions and arrangements.
Return Conditions
For returns unrelated to a product defect or delivery issue:
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The product must be undamaged.
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All parts and accessories must be included.
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The product must be securely packaged in its original packaging or a suitable replacement package meeting the requirements confirmed by Customer Care.
If your item arrived damaged, defective, incomplete, or incorrect, please contact us so we can review the issue and arrange an appropriate solution.
If You No Longer Have the Original Packaging
Please contact us before purchasing or using replacement packaging.
Our team can provide the required box dimensions and packaging instructions. You may use your own replacement boxes if they meet those requirements.
Do not ship an unpackaged or inadequately packaged product. If you are having difficulty finding suitable packaging, contact us to discuss the available options.
How to Request a Return
1. Contact Customer Care
Email sales@mcombo.com with:
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Your order number.
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The product you wish to return.
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The reason for the return.
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Photos of the product or packaging, where relevant.
2. Receive Return Instructions
Our team will review the request and confirm eligibility, packaging requirements, the return destination, and shipping arrangements.
Please contact us before sending anything back. The appropriate return location may depend on the product and your location.
3. Package the Product
Include all parts and accessories and follow the packaging instructions provided.
If requested, send photos of the packed boxes so we can confirm that the shipment is ready for return.
4. Use the Arranged Return Service
For eligible returns, we will provide a prepaid return label or arrange pickup, depending on the item and location.
Please use the shipping method we arrange. Contact us before purchasing your own return shipping, as independently arranged shipping expenses are not automatically reimbursable.
In some cases, we may approve a refund without requiring a physical return. We will confirm this with you directly.
Refunds
We will process your refund within 1–2 business days after receiving your return.
Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
If we approve a refund without a return, we will confirm the processing timeline with you.
Damaged, Defective, Missing, or Incorrect Items
Please contact us promptly if your order has a product or delivery issue.
Include your order number, a description of the issue, and photos or a short video where possible. We will review the issue and help arrange a suitable solution, which may include replacement parts, product replacement, or a return and refund.
Please retain the packaging while the issue is being reviewed.
Order Cancellations
Standard orders may be canceled free of charge before shipment.
If an order has already shipped, contact us for assistance with stopping delivery or arranging a return.
Custom orders have separate production and cancellation terms. Please see our Terms & Conditions.
Support After the Return Window
The end of the 30-day return window does not end your warranty coverage.
All MCombo-branded products are covered by our two-year warranty for product issues not caused by the customer. For details, visit:
Return Address
DE Return Center 2411 Bear Corbitt Rd, STE 1 New Castle, DE 19720
Please contact Customer Care before sending your return. We will confirm whether this is the appropriate destination or provide another return address.
Contact Us
Email: sales@mcombo.com Phone: 1-323-597-1109
Nothing in this policy limits rights or remedies that cannot lawfully be excluded or restricted.