1-YEAR LIMITED WARRANTY
We warrant our merchandise to be free of defects in material and workmanship. It is your responsibility to notify us of visible defects within 14 days of discovering any defect. Normal wear and tear or damage from daily use is not warranted. For example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include:
Non-Furniture, Clearance Items, Accessories, Parts, etc: These items (which may have structural defects, visible flaws or damage) are not warranted and sold as it. Merchandise found to have a defect in material or workmanship must be exchanged within 30 days of purchase.
Outdoor Collections: Frames are warranted against defects in material and workmanship for a period of five years. Normal wear and tear, improper assembly and general frame rusting is not covered. Chips and scratches from normal wear and tear are not covered. Exposure to the elements, mildew, improper care, and normal wear and tear are not covered. Outdoor cushions and covers are not covered under warranty. Warranty starts from date of delivery. It is recommended that all outdoor collections be stored in a cool, dry location during winter seasons, and avoid glass-reflective sunlight. We suggest the use of outdoor furniture covers during inclement weather.
This warranty applies only to merchandise delivered within the United States, Alaska, and Hawaii. We do not warrant any merchandise delivered to clients in Canada or internationally.
Our warranty is non-transferrable and applies to residential (non-commercial) use only and is void if the furniture is used in what is considered to be a non-household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners.
For warranty issues, we will provide reasonably equivalent replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Proof of purchase is required to exchange merchandise or receive warranty service.
Visible defects and variance to order details must be brought to our attention within 14 days of delivery. Issues not presented within 14 days of delivery will be considered unacceptable and will not be warranted.
Any item delivered with damage must be reported to us upon your receipt of the merchandise. Any damage upon delivery must be noted on the delivery receipt; damage not noted on the delivery receipt will be determined to be purchaser damage, and not warranted.
THIS WARRANTY IS GIVEN AS THE EXCLUSIVE WARRANTY AND EXCLUSIVE REMEDY, AND NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY FOR A PARTICULAR PURPOSE OR PURPOSES ARE MADE, AND ANY SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. THERE ARE NO WARRANTIES, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED IN THIS WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARHAUS HEREBY DISCLAIMS ALL LIABILITY FOR DAMAGES BASED ON NEGLIGENCE AND STRICT PRODUCT LIABILITY. THIS WARRANTY IS EXTENDED TO THE GUEST ALONE AND NO OTHERS, IS NON-TRANSFERABLE AND NON-ASSIGNABLE, AND MAY NOT BE ENLARGED IN ITS SCOPE BY ANY REPRESENTATIVE, SALESPERSON, AGENT OR OTHER EMPLOYEE OF ARHAUS. THIS PROVISION IS A MATERIAL TERM OF THIS WARRANTY AND ITS VIOLATION OR BREACH BY GUEST OR ANY OF GUEST'S AGENTS OR REPRESENTATIVES, SHALL VOID AND CANCEL THIS WARRANTY FOR ALL PURPOSES. THE PRODUCTS ARE NOT DESIGNED FOR COMMERCIAL USE (SUCH AS USE IN HOTELS, RESTAURANTS OR ANY OTHER PLACE WHERE THE PUBLIC MAY USE A PRODUCT OUTSIDE OF A PRIVATE RESIDENTIAL SETTING), AND WITHOUT LIMITING ANY OTHER DISCLAIMER HEREIN, WE DISCLAIM ALL LIABILITY FOR ANY DAMAGES ARISING FROM SUCH COMMERCIAL USE. PURCHASING ITEMS ONLINE IMPLIES ACCEPTANCE OF THIS WARRANTY BY THE GUEST.