Mcombo takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.
Standard Shipping Items
If your standard shipping item arrives damaged or defective, please contact Customer Care within 72 hours. For other issues concerning standard shipping orders, call us within 30 days after delivery and we will either send replacement part or replace the item. Not completely satisfied? We accept the return of standard shipping item(s) within 30 days of delivery. To report delivery damage or make a return, send an email to firstname.lastname@example.org or calling Customer Care at 1-323-597-1109, we will do our best to help you.
We cannot accept returns or exchanges on pieces that we are unable to deliver due to sizing/fit issues (i.e., sofa or chair cannot fit into home).
We cannot accept returns or exchanges on pieces that have been altered or customized in any way post delivery.
All orders requiring extra customization (e.g. special sizing, configurations, COM) are final sale.
We can only accept one return or exchange per household (identified by delivery address).
10% of your purchase price is withheld from all refunded pieces, including those that encounter manufacturing defects or transit damage. In these instances, every effort is made to restore the piece to its specifications, which may include a replacement.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging. Clearance Items are final sale items and cannot be returned unless they are delivered damaged.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 business days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.